Service & Warranty
One centre. Krespi’s face.
Every Krespi is covered by a three-year international warranty. During the warranty period, service, wherever you are, is handled exclusively through Krespi's authorised centre in Istanbul; opening the caseback elsewhere voids the warranty. After the warranty, the Sellita SW200-2 can be serviced by any competent watchmaker, anywhere. That is part of why we chose it.
Process
Seven steps.
- Fill in the service form on krespistanbul.com (watch number + issue).
- We send a shipping label; the watch reaches the centre by insured courier.
- Assessment is completed within 5 working days.
- Repairs under warranty are free; otherwise a quotation is sent and we wait for your approval.
- The repair is carried out within 20 working days at most.
- Every watch is timed and pressure-tested before return.
- The watch returns by insured courier; out-of-warranty repairs carry a 1-year labour warranty.
Scope
What the warranty covers, and what it doesn't.
Covered: manufacturing defects for 3 years from delivery. Not covered: accidental or deliberate damage; cosmetic wear such as scratches and dents; water damage from a crown or caseback left open; strap and bracelet wear; unauthorised intervention.
Owner registry
YOUR WATCH.
Every watch is registered by serial number in the Krespi owner registry. Tap the NFC certificate in the box with your phone: the watch's own YOUR WATCH page opens: authenticity, number, model, movement, production batch, purchase date, warranty status and Founding Member status. The owner's name is visible only to the owner. On resale, the new owner registers with the serial number and proof of sale; the Founding Member status and the early-access right pass with the watch.